Mahjong Valley privacy policy
Effective date: October 14, 2026
Mahjong Valley is provided by Zach Rinard under the ZSR Ventures brand. This policy explains how information is handled in the game, on its pages on this website, and when you contact us. Questions or privacy requests: support@zsrventures.com.
Your village stays on your device
The game saves your completed puzzles, village progress, preferences and supported unfinished sessions locally. The iOS app also stores your hint balance and records needed to prevent duplicate hint charges or rewards. There is no game account or developer-operated cloud save service, and we do not receive your puzzle progress through a game server. We do not add our own analytics service to the game.
Apple device backups may include local app data, depending on your settings. If you export a save, that file is stored wherever you choose. Export currently covers Tile match progress and village settings; it does not include the other three games’ completed puzzles or the native hint balance.
Optional ads and hints
The iOS app starts with five shared hints. You can choose to watch an available rewarded ad to earn one additional hint. Ads do not automatically interrupt games or appear after a fixed number of games. Puzzles remain playable without watching ads. This version does not offer paid hint packs or other in-app purchases.
The app includes Google AdMob and Google’s User Messaging Platform for rewarded advertising and privacy choices. Advertising is initialized when you request an ad or open its privacy controls. Depending on your choices, region and the services used, Google’s SDK may process your IP address and approximate location, device or advertising identifiers, ad impressions and interactions, and crash or performance information. Google uses this information to provide and measure advertising, maintain its services and prevent fraud, and may share it with advertising partners.
For details, see Google’s privacy policy and Google’s iOS advertising data disclosure. Google may process information outside your country under the protections described in its policy.
Your advertising choices
When applicable, Google presents a regional consent message. A Privacy choices control is available in the game’s Settings when Google requires it. You can revisit that control to change your choices. On iOS, you can also manage the app’s tracking permission in Settings → Privacy & Security → Tracking. Declining tracking does not stop you from playing puzzles. Ad availability can depend on consent, connectivity and inventory; declining consent may mean rewarded ads are unavailable.
We rely on consent where required for advertising or tracking. You may withdraw that consent through the available privacy controls. Revoking consent does not affect processing that was lawful before withdrawal. Turning off tracking or resetting a village does not automatically erase information already processed by Google.
Support and beta testing
If you email support, we receive your email address and anything you choose to send, such as your message, device details, screenshots or a save file. We use this information to answer your request and investigate problems. Our email service provider processes messages to deliver and store them. Please avoid sending passwords, payment details or information unrelated to your request.
If you test through TestFlight, Apple collects beta installation and usage information, crash logs and feedback and shares information with us as described in Apple’s TestFlight privacy notice. This can include your name and email address depending on the invitation method. We use beta information to diagnose issues and improve the game, and do not share TestFlight information with third parties.
This website
Our hosting provider, Microsoft Azure, processes ordinary request information, such as IP addresses, requested pages, browser details and timestamps, to deliver and secure this website. These Mahjong Valley pages do not contain advertising, analytics trackers or embedded third-party media. Images are hosted with the site. Following an App Store or other external link takes you to a service with its own privacy practices. See Microsoft’s privacy statement and Apple’s privacy policy.
Retention, deletion and security
Local game data remains on your device until you reset it or remove the app’s stored data. “Start a new village” in Settings resets puzzle progress and village appearance; it preserves music preferences, the native hint balance and advertising privacy choices. Removing the app and its data removes its local saves, but exported files and device backups may remain and must be managed separately.
We retain support messages and beta information only as long as needed to resolve requests, investigate issues, or meet legal obligations. You can ask us to delete information we hold by contacting support. Google, Apple and Microsoft manage information they process under their own retention policies. We use reasonable safeguards for information we handle, but no system can guarantee absolute security.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete or obtain a copy of personal information, restrict or object to processing, withdraw consent, or complain to your local data protection authority. Contact support to exercise rights concerning information we hold. We may request enough information to verify your request and will respond within applicable legal time limits. For data held by service providers, their privacy policies describe additional controls and contact methods.
Where data protection law requires a legal basis, support, beta diagnostics and website security are processed to provide the requested service or for our legitimate interests in maintaining it, subject to your rights. We may also process information to comply with legal obligations. We do not sell support messages or local game saves, or use them for targeted advertising. Google’s advertising processing is described above and is subject to your available choices.
Children
Mahjong Valley is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through support. If you believe a child has provided personal information to us, contact support so we can investigate and remove it where appropriate.
Changes and contact
We will update this page when the game’s data practices change and revise the effective date. Where required, we will provide additional notice or seek consent for a material change. Contact support@zsrventures.com with questions about this policy.