How can we help?

For Mahjong Valley questions, bug reports, privacy requests or feedback, email support@zsrventures.com.

For a bug report, include your iPhone or iPad model, iOS version, app version, game and level, and what happened. A screenshot helps. Please do not send passwords or payment details.

Getting back to the main menu

Tap the Mahjong Valley name at the top of the screen to return Home. A back button takes you to the current game’s level list. If leaving would discard moves, the game asks you first.

Hints and optional ads

The iOS app gives you five starter hints shared across all four games and both village looks. Open the hints panel and choose Watch ad to earn one more hint when an ad is available. You can repeat this when another ad is available. There are no automatic ads between games and no paid hint packs in this version.

An ad earns its hint only when the advertising service confirms the reward. Closing early may not earn a hint. If an ad is unavailable, check your connection or try again later; you can keep playing without one. Report a missing reward or inappropriate ad to support with the time it happened and a description.

Advertising privacy

Use Privacy choices in the game’s Settings when that control is available. You can also change iOS tracking permission in Settings → Privacy & Security → Tracking. Declining tracking does not prevent puzzle play; consent choices can affect rewarded ad availability.

Saved progress and changing devices

Progress is saved on your device; there is no game account or automatic developer cloud sync. Switching between Willowbank and Cedar Valley keeps the same progress. Unfinished positions in Stepping Stones, Lantern Keeper and Mochi’s Walk are not restored after the app reloads.

Settings → Export save creates a backup of your Tile match progress and village settings. Import save restores that supported data. The export does not include completed puzzles from the other three games or your iOS hint balance. Keep the exported file somewhere safe and contact us before deleting the app if you need help preserving progress.

Starting over

Settings → Start a new village erases progress in all four games and resets village appearance on this device. It keeps your music preferences, native hint balance and advertising privacy choices. Export supported progress first if you want to keep it.

Sound and music

Check the in-game Settings controls and device volume. The iOS app follows Silent Mode. Turn Silent Mode off if you want to hear the music and sound effects.

A puzzle feels stuck

Undo is free. In Tile match, only uncovered tiles can be selected; three matching tiles clear from the seven-slot tray. A starting solution does not mean every choice will win. Use Undo, a hint, or restart the puzzle to try another route.

Offline play and App Store availability

Puzzles work offline. Rewarded ads and opening external links require a connection. Check the App Store listing for release status and availability in your region.

Beta feedback

If you installed through TestFlight, you can also send feedback from TestFlight. Email support for installation problems or questions about your invitation.